All products on our site, including t-shirts, coats, leggings, mugs, and other items, are personalized and made to order. As each item is custom-made, we do not accept returns or exchanges unless the item is faulty or damaged.

Please ensure all customisation details (such as names, logos, and designs) are correct at the time of ordering. We are not responsible for any errors due to incorrect information provided.

If you receive a faulty or damaged item, please contact us immediately, within 7 days of receipt. We will work with you to resolve the issue by offering a replacement or refund.

Faulty items must be reported as soon as delivery is accepted, along with photographic evidence of the damage, where applicable.

Orders are processed once payment is received. Our standard lead time for processing and dispatching personalised orders is approximately 5 working days. Please note that this may vary depending on the complexity of your order or volume of orders at the time.

We will notify you if there are any significant delays in processing your order.

All prices are listed in your chosen currency and are exclusive of shipping costs unless otherwise stated.

Full payment is required at the time of order placement. Orders will not be processed until payment is confirmed.

Shipping charges are calculated at checkout based on the delivery address and the weight of the items.

Delivery times vary depending on the shipping method selected and the destination. Once your order is dispatched, we will send you tracking information where available.

We are not responsible for delays caused by the courier service or external factors once the package is dispatched.

If you request a product with a custom logo or design, you confirm that you have the appropriate rights or permissions to use the design, logo, or intellectual property.

Paw Prints is not liable for any legal issues arising from the use of copyrighted or trademarked material without proper authorization.

Please review your invoice details carefully, including your shipping address and order information. Any discrepancies should be reported immediately.

It is your responsibility to ensure that the information provided during the checkout process is accurate and up-to-date. We are not liable for errors resulting from incorrect information provided by the customer.

Orders can only be cancelled within 24 hours of placing the order. After this time, production of your custom items will have already begun, and we will be unable to process cancellations.

We take your privacy seriously. Your personal information will only be used for the processing and shipping of your orders. We will never share your details with third parties without your consent. For more information, please review our [Privacy Policy].

Paw Prints reserves the right to amend or update these Terms & Conditions at any time. Any changes will be posted on this page, and the date of the most recent revision will be noted at the top.

For any questions or concerns about your order or our terms, please contact our customer support team via email at paw_prints1@hotmail.com or by phone at 0780 304 1625. We will do our best to assist you promptly.